Privacy Policy

How Sunrise Industrial collects, uses and protects information submitted through sunrisetitanium.com.

Xi'an Sunrise Industrial Co., Ltd. ("Sunrise Industrial", "we", "us", or "our") respects the privacy of visitors, customers and business contacts who use our website at www.sunrisetitanium.com. This Privacy Policy explains what information we may collect, how we use and protect that information, and the choices available to you.

Your Drawings and Project Information Matter to Us

Drawings, CAD files, technical specifications and project information submitted for quotation or manufacturing review are handled confidentially and used only as reasonably necessary to support your project and our business relationship.

Quick Overview

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quotation, upload a drawing or communicate with us regarding a project.

This information may include:

• Your name
• Company name
• Business email address
• Telephone or WhatsApp number
• Country or region
• Product or service requirements
• Material, quantity, specifications and delivery requirements
• Messages submitted through our inquiry forms
• Drawings, CAD files, images, specifications and other project-related documents

Our website or hosting services may also automatically collect limited technical information such as IP address, browser type, device information, referring page, pages visited and access time.

2. How We Use Your Information

We use the information we receive primarily for legitimate business purposes related to your inquiry or our business relationship. This may include:

• Responding to inquiries and quotation requests
• Reviewing drawings, specifications and manufacturing requirements
• Preparing quotations and manufacturing proposals
• Communicating about samples, orders, production, quality, delivery and after-sales matters
• Improving our products, services, website and customer experience
• Maintaining business and transaction records
• Protecting our website and preventing misuse or fraudulent activity
• Complying with applicable legal, tax, customs or regulatory requirements

3. Drawings and Project Information

We understand that drawings, CAD files, technical specifications, samples and other project information may contain confidential business or technical information.

Information submitted to Sunrise Industrial for quotation or manufacturing review will be handled confidentially and used only as reasonably necessary to evaluate, quote, manufacture, inspect, package or deliver the relevant products or services.

Where necessary for a project, limited information may be shared with trusted service providers or subcontractors involved in processes such as material supply, heat treatment, surface treatment, testing, packaging or transportation. We seek to limit such disclosure to information reasonably required for the relevant work.

4. Sharing of Information

We may share information with service providers that help us operate our website or conduct normal business activities where reasonably necessary.

These may include providers of:

• Website hosting and maintenance
• Email and communication services
• Website security and anti-spam services
• Analytics services
• Manufacturing or processing services
• Testing and inspection services
• Shipping, logistics and customs services

We may also disclose information when required by applicable law, regulation, court order or governmental authority. Sunrise Industrial does not sell customer contact information, drawings or project information for monetary consideration.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to help the website operate correctly, understand general website traffic, improve website performance or protect forms from spam and misuse.

Some services used on the website may place their own cookies or collect limited technical information. You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining quotation and customer records, completing transactions, meeting legal or accounting requirements and supporting ongoing business relationships.

Technical drawings and project files may be retained where reasonably necessary to support quotation history, repeat manufacturing, quality control or future orders, unless deletion is requested and no legal or contractual requirement requires us to retain them.

7. Data Security

We take reasonable administrative and technical measures to protect personal information, drawings and project information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. If your project involves particularly sensitive or confidential technical information, you may contact us before sending files to discuss appropriate confidentiality arrangements.

8. International Data Transfers

Sunrise Industrial is located in China and serves customers internationally.

If you contact us from another country or region, information you provide may be transferred to and processed in China as necessary to respond to your inquiry, prepare a quotation, manufacture products or conduct our business relationship. Where third-party service providers are used, information may also be processed in other countries depending on the location of those providers.

9. Your Privacy Choices and Rights

Depending on the laws applicable in your country or region, you may have rights regarding your personal information, including the right to request access, correction, deletion or restriction of certain uses of your information.

You may contact us if you:

• Want to know what personal information we hold about you
• Want to correct inaccurate contact information
• Want us to delete personal information that is no longer required
• Have questions about how your information is handled
• Want to stop receiving non-essential marketing communications

Certain information may need to be retained where required for legal, contractual, accounting, quality or legitimate business purposes.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

11. Children's Privacy

Our website is intended for businesses, professionals and customers seeking manufacturing products and services. It is not directed to children, and we do not knowingly collect personal information from children through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices or applicable requirements change. Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

Xi'an Sunrise Industrial Co., Ltd.
Email: sales@sunrisetitanium.com
Phone: +86 29 84502320
Address: 6A, East Zhangba RD, CN-710065, Yanta District, Xi'an, Shaanxi Province, China
Website: www.sunrisetitanium.com